Business case Last-mile delivery | Omnichannel for health business

Our customer is a French pharmaceutical group, created in 1962…

#Transport
#Last Mile Delivery
#Urban Logistics

The client

Our customer

Our customer is a French pharmaceutical group, created in 1962 by a pharmacist from Castre.

The group is particularly active in the fields of health and beauty to improve access to quality healthcare and medicines for populations in the least developed countries and for populations in exceptional situations of serious crisis.

Context

Our custoemr had a partnership with a Russian 3PL.
Service level was lower than Pierre Fabre expectation and didn`t allow to launch B2C channel.
FM proposed an overall omnichannel solution including B2B and B2C flows

Range of product

Cosmetics for Kids, Body, Face, Hair, Sun protection

Our contribution

#Transport
#Last Mile Delivery
#Urban Logistics

B2B deliveries in specialized transport (isotherm / refrigerator)

Pharmacy 50%
Retail 15%
Beauty salons 15%
Regional distributors 10%

B2C channel with tailored solutions & dedicated team

Call center
DPD
Cash on delivery

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Agility to handle business demands :

A single channel instead of several with different courier services (IT resources + time)
Flexible shipment schedule and prices
Wide range of price for volumetric weight
One store for B2B & B2C channels to increase service level

Key numbers

+1K

SKUs
4,7%

Return logistics
99%

On time delivery

Other customers success

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Read the case study
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A leader in prestigious omni-retail Owned by LVMH, the world's leading luxury goods group, our customer was founded in France in 1970 and is defined by its unique open selling environment with an ever-growing assortment of carefully selected branded products, including independent favorites, emerging favorites, trusted classics and its own collection.
Read the case study
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Interested in Healthcare ?

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