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Beauty and Luxury Russia

Complex order execution to meet wide variety of consumer demands

Our customer is part of SEPHORA (LVMH group) and has been a leader…

  • #Omnichannel

The client

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Our customer

Our customer is part of SEPHORA (LVMH group) and has been a leader in the perfumery and cosmetic products market in Russia for over 10 years.

Currently, the network represents 69 stores throughout Russia, including an Online store that delivers goods anywhere in the country.

Context

In 2016, our customer wanted to offer all their reference on E-com for the entire Russian market

  • Large number of SKU to deal with
  • Enhanced capability for customized packing
  • Ability to manage and secure multi distance delivery directly or with contractors 

Range of product

  • Cosmetics

Our contribution

  • #Omnichannel

Storage, repacking and fulfillment under one roof

Fulfillment

  • Simultaneous sorting by final orders and packing
  • Customized packing
  • Custom box styled per brand / gift boxes sales operations

Delivery aggregation

  • Russian post office (in TKV warehouse) 
  • Pre-packing for Russian Post
  • All-Russia delivery coverage with 3 partners
  • Cash on delivery
  • Return management
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Agility to handle business demands :

  • Outsourcing of full set of E-com operations for the entire product assortment.

    Consolidation of storage in one place for retail and E-com in one place for Russian market.

  • Orders received till 17-00 will be shipped the same day from 18-30 till 20-00.

  • Very wide coverage provided by Russian Post

    Availability of hard-to-reach regions that are not available for other courier companies

  • Wide product choice for consumers and customisation

Key numbers

  • 16K

    SKU

  • 2K-6K

    Orders per day

  • 4

    SKU/order

  • 4

    Units/Order

  • +200

    Orders per day (Aggregator)

Other customers success

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  • Last Mile Delivery

    Last-mile delivery | High value goods delivery

    A leader in prestigious omni-retail Owned by LVMH, the world’s leading luxury goods group, our customer was founded in France in 1970 and is defined by its unique open selling environment with an ever-growing assortment of carefully selected branded products, including independent favorites, emerging favorites, trusted classics and its own collection.

    Read the case study

  • Last Mile Delivery

    Last-mile delivery | High value goods delivery

    A leader in prestigious omni-retail Owned by LVMH, the world's leading luxury goods group, our customer was founded in France in 1970 and is defined by its unique open selling environment with an ever-growing assortment of carefully selected branded products, including independent favorites, emerging favorites, trusted classics and its own collection.

    Read the case study
See all our business cases

Interested in Beauty and Luxury ?

Want to find out how FM Logistic can help you meet the challenges of Beauty and Luxury? Contact us and we will find the right solutions for you!

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